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Frequently asked questions

Everything you need to know about Keystone

How long does the process take?

The length of the job depends on the severity of the damage.  Most water jobs are complete with 5-7 days, while extensive fire damage can take months.

How do I file a claim?

Our on site advisor can assist with reviewing your homeowners policy for coverage and aid in filing a claim. Our advisor will check for damage, create an estimate,. The advisor can call while on site with the homeowner, to help assist with the filing process.

Can you explain what ACV and RCV mean on my insurance policy?

ACV stands for actual cash value.  This means that your insurance policy would cover the current market value of the property that was damaged.

RCV means replacement cost value.  This means that insurance would reimburse you for what it costs to replace  the damaged property with brand new.

Does Keystone handle the entire claim, both water and fire damage?

Yes, Keystone is a full service disaster restoration company that handles fire, water, cleaning, mold, and construction.

When can you get started?

As soon as possible!  We understand when there is damage to your home, you want it fixed as soon as possible.  We work with our customers based  to set expectations on when the damage can be repaired and life can get back to normal.

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